FAQ2026-01-29T13:38:50+01:00

FAQ

About your visit

What should I wear when visiting the mine?2026-01-25T10:35:50+01:00

A warm jumper or fleece jacket and sturdy shoes. Hard-wearing clothing is recommended.

What language are the tours conducted in?2026-01-21T11:37:28+01:00

Swedish and English.

Is it possible to visit the mine with a wheelchair or walking frame?2026-01-25T10:35:04+01:00

No. The mine and its entrance are not wheelchair accessible.

How long does a guided tour last?2026-01-21T11:36:50+01:00

The tour takes approximately 35–45 minutes.

How cold is it in the mine?2026-01-25T10:36:25+01:00

The temperature is +8°C all year round.

Do you serve hot food in the café?2026-01-21T11:40:29+01:00

During high season, the café offers light hot lunch options. The café also serves coffee, pastries, soft drinks and ice cream.

Do companions need to pay an entrance fee?2026-01-21T11:39:05+01:00

Upon presentation of a valid companion certificate, companions are granted free admission to guided tours. This does not apply to other events or activities. When booking tickets online, select “Children 0–3 years” for free admission. A service fee of SEK 10 always applies. Companion certificates may be checked on site.

Can you visit the mine on your own?2026-01-25T10:37:04+01:00

No. As the mine covers 20,000 square metres, it can only be visited as part of a guided tour.

Can tickets be booked or purchased in advance?2026-01-21T11:35:54+01:00

Yes, tickets for guided tours, activities, special events and themed tours can be purchased via the website. BOOK TICKETS HERE!

Can I pay by card or cash?2026-01-21T11:40:07+01:00

Payment by card or cash is accepted. Swish is not accepted.

Can I bring a pram into the mine?2026-01-25T10:33:40+01:00

No. For safety reasons, prams are not allowed in the mine.

Are dogs allowed in the mine?2026-01-25T10:34:19+01:00

No. Dogs are not permitted inside the mine, but are welcome outdoors if kept on a lead. They are not allowed indoors.

Refunds and cancelled activities

The activity I have tickets for has been cancelled – what should I do?2026-01-21T11:41:54+01:00

Please contact Tykarpsgrottan at +46 (0)451 350 87 or info@tykarpsgrottan.net.

Can I reschedule my tickets to another activity or date?2026-01-21T11:41:34+01:00

Please contact Tykarpsgrottan at +46 (0)451 350 87 or info@tykarpsgrottan.net.

Can I cancel my purchase and get a refund?2026-01-21T11:41:11+01:00

The right of withdrawal under the Distance Selling Act does not apply to ticket purchases. Once the purchase has been completed, it is binding.

If you have purchased cancellation insurance, a refund may be possible provided the cancellation meets the insurance terms. Please note that the insurance company requires documentation supporting the reason for cancellation. Contact Nortic.

Accommodation

Can I stay overnight at Tykarpsgrottan?2026-01-21T11:42:23+01:00

Yes, we offer two cabins for overnight stays, as well as pitches for caravans and motorhomes.

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